FAQS

1. How to checkout

You may order as a guest (not registered) or you may register. If you choose to register you will always have access to your account and next time you buy something you will not have to fill out all your details again.

·       2. Billing details

·       Fill out billing details

·       3. Shipping details

·       4. Shipping method

·       5. Payment details

·       6. How to edit order

HOW TO BUY?

Shipping and delivery

·       For standard shipping, please allow up to 72 hours for processing.

·       Standard shipping: you should receive your order within 10-15 business days.

·       Express shipping: (MRW) you should receive your order within 4-7 business days

Tracking number

·       If you choose shipping by MRW, you will be able to track your order.

·       If you choose standard shipping through "Correos" (regular mail service) you will not be able to track your order.

·       From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information. Select a link below to view or edit information

Returns

·       You have 14 days (after reception) to form your own opinion. In case of exchange or refund, send the new (s) item(s) in its (their) original, intact wrapping, with all accessories, instruction manuals and documentation back at the following address:

• Calle del Faisán 158, P12 B izq
• 29604 Marbella
• Málaga
• España

· In case of exercising the right of withdrawal, OTG is obliged to reimburse the sums paid by the customer at no charge, except for return shipping costs. Repayment is due within a maximum period of 60 days from the date which OTG will receive the material according to pre-conditions.

· If the order cannot be delivered due to a wrong address and if the order is sent back to OTG , it will be sent to a new address only after the customer pays for the shipping fee.

PRIVACY POLICY

ABOUT OTG WEST EUROPE