Terms of sale
1°) Introduction
You are visiting the website store.otgwesteurope.eu owned by ASOCIACION OTG WEST EUROPE, with registered office at C / PRINCIPE 53, 1 OFICINAS 4-5 (36202 VIGO) PONTEVEDRA, with tax identification number G27802560, registered in the National Registry of Associations Group 1 / Section 1 / national registration number 606062, hereinafter THE HOLDER.
You can contact us by writing to: support@otgwesteurope.eu
These terms sale are intended to inform buyers about the conditions applicable to the sale of the products offered on this website.
By purchasing any product from this website, the customer accepts these conditions without reservation. In addition, these prevail over any other document or complaint issued by the buyer.
The rights and duties of each party in this process are listed below.
2°) Offer and Prices
a- Offer
Product descriptions are accurate and detailed.
The photos, images and graphics used to illustrate our site are not contractual and do not commit THE OWNER
Offers are valid within the limit of available stocks.
b- Prices
The prices of goods and services are indicated in euros (EUR) with VAT included.
The prices indicated do not include shipping costs. They will be added when you validate the order.
Prices may vary at any time, but are considered valid when you place the order.
3°) Order
Being an online order, these terms of sale do not need a signature and acceptance is systematic.
By validating an order, the customer acknowledges having accepted without reservation the quantities, volumes and prices of the products ordered. During the order process, the customer also has the possibility to rectify the order before payment.
The customer has to ensure the accuracy of the order’s delivery address. THE HOLDER will not be responsible for any delay or delivery error in such a situation, and, in those cases, shipping costs will be paid by the customer.
Products are subject to availability. If a product is not available we will notify you by email. In this case, THE HOLDER will offer you the possibility to place an order for another product or to receive a refund for the amount paid
4°) Payment
To pay for the order, the customer uses a secure online credit card payment system.
The credit card payment is effective upon validation of the order online.
We guarantee that credit card details are not stored on our website and the provider takes care of security as well as receiving the payment.
5°) Intellectual property rights
The customer accepts the intellectual property rights of THE HOLDER, who expressly prohibits the copying, reproduction, total or partial duplication in any format or by any digital, printed or any other means, of each and every one of the products sold on this website, without the express authorization of THE HOLDER.
6°) Delivery
Delivery is made by our shipping partners.
Delivery times announced on our website are based on the information they have given us. Any delay in delivery cannot be attributed to THE HOLDER.
Shipping costs are based on the actual cost of the service and take into account the size and type of the order.
Delivery time:
The estimated delivery time is 10 to 15 business days
7°) Return policy
A return of goods, for whatever reason, requires the prior consent of “THE HOLDER”.
Return requests must be made by email to support@otg.global
In general, all expenses and risks associated with the return of the product will be borne by the customer, except in the case of a faulty or wrong product.
